Below are some of are common questions about orders
We want you to enjoy your products as soon as possible, this means we strive to dispatch your order within one working day of it being placed (subject to payment authorisation and stock availability). If there is going to be a delay for any reason, we’ll let you know as soon as we can.
Delivery times are based on standard working days (Monday to Friday). We ship orders every day Monday to Friday. Order placed before 2 pm will be shipped the same day. All orders are shipped within 3 days of order confirmation.
We use Royal Mail and a number of couriers to ship our orders. Please see our Delivery Policy for our shipping costs.
You will receive two emails once you have placed your order and provided us with a valid email address. The first confirms that your order has been received and will contain your payment receipt, this e-mail should arrive within approximately 24 hours.
The second confirms that your order has been posted (any tracking information will be included) this email should arrive within approximately 1 business day following authorisation of your debit/credit card and verification of your information.
We do ship to Europe and ask customers who are ordering from us that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay. Simone Thomas Wellness is not responsible for these charges and if any charges are due you should be contacted by your customs office.
Unfortunately, if Simone Thomas Wellness sends an item out and it is then rejected by the customer due to these import charges, you will receive the full refund for the item when it is returned to Simone Thomas Wellness minus the total shipping and returns costs.
Please don’t hesitate to ask if you have any questions regarding international shipping.
We offer a service to the following non-European Countries:
US, Argentina, Australia, Brazil, Canada, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, Thailand.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK.
Payment – Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
At Simone Thomas Wellness, customer satisfaction is extremely important to us. For this reason we will happily issue an exchange or refund to the original credit card for any unopened merchandise bought through www.simonethomaswellness.com (apart from our food supplements) if it is returned within 28 days of the date of purchase.
All items must be accompanied by a copy of the original receipt and be in unopened, saleable condition.
As Simone Thomas Wellness food supplements are ingestible supplements we cannot accept returns due to quality control, and health & safety. We take great care in producing our food supplements and cannot re-stock food supplements once they have left our control.
Please ensure your order is correct prior to placing it as we are limited in our ability to make changes to orders once they have been submitted. Cancellations on orders or subscriptions must be cancelled by 9am the day the order is due to be raised in order to be removed from the shipment area.
We are unable to cancel orders after 9am on the day scheduled for dispatch. This is because once our warehouse team has processed your order we are unable to retrieve it. As a reminder, we send out an email 3 days before each subscription renewal is due.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
Our customer service team will do their best to accommodate any changes however please be aware that this is not always possible. Please fill in the form on the Contact Us page and we will aim to respond within 48 hours, Monday through to Friday.
We always try to make sure our products are in stock and ready to deliver to you. However, some products may be more popular than others. If we do not have stock when you place your order, you will receive an email advising you of this.
All orders are subject to acceptance by Simone Thomas Wellness. Simone Thomas Wellness is not obliged to accept your order and may, in its discretion, decline to accept any order. Where Simone Thomas Wellness accepts your order, it will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched.
By purchasing a subscription there is a minimum commitment of 3 months, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
You can cancel your subscription after 3 months by emailing us to notify us of your wish to cancel at email@example.com. Your subscription will terminate on the day that you cancel providing you cancel by 9am GMT (Greenwich Mean Time). Please note that cancellation requests submitted after 9am GMT will not be effective until the following day.
Simone Thomas Wellness Biotin Brilliance tablets are recommended for normal or chemically treated hair and those diagnosed with biotin deficiency. Certain groups of people, such as those who are pregnant, nursing, or chronic smokers as well as those who have serious liver problems, suffer from alcoholism, or take specific medications (e.g., anticonvulsants) are more susceptible to biotin deficiencies. Individuals who have specific diets, include those who eat raw egg whites daily may also experience a biotin deficiency as raw eggs can disrupt biotin activity.
Taking a biotin supplement regularly helps lower the incidence of skin reactions (e.g., redness, itchy skin, rashes) and hair loss. Maintaining sufficient biotin intake also helps to stop brittle and soft nails from splitting by promoting harder, thicker fingernails.
The role that biotin plays in metabolism also supports healthy blood sugar levels. Biotin supplementation even promotes healthy levels of good cholesterol by boosting the body’s ability to clear LDL cholesterol (bad cholesterol). Large amounts of LDL in the blood are linked to heart problems.
Biotin Brilliance provides a scientifically supported serving of biotin (B7). A high potency biotin supplement such as STW’s Biotin Brilliance can help improve skin, hair, and nail health, while lowering the risk of numerous complications linked to a biotin deficiency.
Part of the Vitamin B complex, Biotin promotes the growth and repair of skin, hair and nails. Regular use of these high-strength supplements helps support hair growth and strengthens weak and brittle nails, as well as slowing down hair loss linked to biotin deficiency.
Biotin (B7) is an essential vitamin that the body needs daily to support metabolic, circulatory, and nervous system processes as well as hair, skin, and nail health. Its versatility makes it an important vitamin and the average person can anticipate noticeable benefits from adding a biotin supplement to their diet.
The main benefits of Biotin Brilliance include:
Supports healthy hair colour and growth Supports healthy skin and muscles Supports nail health and strength May improve blood sugar control in people with diabetes Helps with the formation of fatty acids and glucose
Biotin Brilliance provides 10,000 micrograms of biotin (B7) in each tablet – that’s 20,000% of the daily recommended allowance.
Searching for the most affordable biotin supplement on the market does not guarantee a beneficial serving or premium quality ingredients. Choosing high quality ingredients in the right amount makes the difference between taking a supplement that yields no significant changes and a biotin supplement which delivers excellent results.
Opting for a more affordable biotin supplement that offers lower quality ingredients or smaller doses likely won’t achieve the results you expect and deserve. STW Biotin Brilliance is made with high-quality ingredients at a premium price in comparison to affordable supplements from brands that cannot always guarantee the same quality of clean, premium-grade ingredients found in the STW supplement line. Quality truly matters when purchasing nutritional supplements.
Everyday Wellness Questions
Everyday Wellness capsules are designed to support friendly gut bacteria and improve overall gut health. You may particularly benefit from Everyday Wellness if you have digestive or gastrointestinal issues, or low levels of natural gut flora and fauna which may have been caused by recently taking antibiotics or fighting an illness. Speak to your doctor before taking Everyday Wellness if you suffer from any form of immune system deficiency or condition, or if you have any concerns about making probiotics part of your daily routine.
A super strength probiotic supplement, Everyday Wellness enables the body to function at its optimum level, fighting environmental damage, reducing inflammation and enhancing nutrient absorption, leading to an improvement in the health of your hair and scalp.
Promotes healthy hair and scalp Supports friendly bacteria levels Helps promote a healthy digestive tract Supports immune and metabolic reaction Innovative capsules protect bacteria to ensure optimal effectiveness
Probiotics including the Lactobacillus and Bifidobacterium strains in Every Wellness have been scientifically proven to release powerful substances that destroy the protective outer wall of harmful bodily invaders such as bacteria, reducing their ability to multiply in the gut. This process also promotes stronger immune responses by making it easier for immune cells to target and expunge destructive invaders from the body. A blend of beneficial probiotics can also help lessen gastrointestinal problems such as flatulence (passing gas), bloating, and constipation.
Everyday Wellness contains six probiotic strains:
Lactobacillus casei rhamnosus
Probiotics promote healthy digestive function by improving the breakdown and absorption of carbohydrates, cholesterol, vitamins, minerals, and other nutrients. More specifically, probiotics influence the way food is absorbed in the gut. Enhanced food and nutrient degradation improves nutrient transfer throughout the body, which leads to better health and a lower risk of common ailments, including digestive issues. Regular probiotic supplementation also counteracts the effects of chronic stress that include a weak immune system and slower digestive function.
Lactobacillus lactis, a well-researched strain, is becoming increasingly popular due to its immune-strengthening activity and its ability to target various forms of gastrointestinal upset. This particular strain is resistant to different stressors that include acidic environments, making it an ideal probiotic for reaching destructive bacteria deep in the intestines.
Another probiotic strain that is less well-known but exceptionally beneficial is Streptococcus thermophiles which can multiply and survive at high temperatures. This property also helps it tolerate high concentrations of stomach acid and bile salt, allowing it to withstand the harsh stomach environment.
The comprehensive blend of probiotics in Everyday Wellness enhances gut function through several beneficial pathways, making it a great support for optimal digestive function and health.
It is hard to consume large amounts of pre and probiotics from food as it is difficult to determine how many colony-forming units (CFUs) are in the portions of food you eat. CFUs refers to the number of good bacteria in a food source or supplement. Premium-quality probiotics have concentrated servings of these beneficial bacterial strains.
Clinical research indicates that noticeable benefits are associated with consuming at least 5-10 billion CFUs daily, particularly better digestive health and immune system function. In order for probiotics (gut microbiota) to thrive, they also need a source of prebiotic fibre. This type of prebiotic may not always be available in the food you eat. Prebiotic fibre enhances the growth and function of probiotics by providing them with nutrients. More specifically, some prebiotics are non-digestible fibre which boosts the number of probiotics while also targeting harmful substances that can disrupt probiotic growth.
Everyday Wellness contains 20 billion CFUs of six probiotic strains and 40 mg of fructooligosaccarides (FOS), a potent serving of prebiotic fibre. The suggested use for Everyday Wellness is 1-2 capsules, once or twice a day (up to 4 capsules per day), which provides ample amounts of scientifically proven servings that boost gut and overall health. By taking Everyday Wellness regularly, your body will receive a bountiful supply of prebiotics and probiotics.
Chronic or intense stress from a fast-paced lifestyle, strenuous repetitive physical activity, a demanding work calendar, or more serious life events, can lead to increased levels of pro-inflammatory proteins and cortisol (stress hormone) levels. High levels of stress are linked to a weakened immune system, digestive problems, and common health issues. Research shows that people with low immune cell levels, a weakened immune system, or higher than normal pro-inflammatory protein production who consume probiotics daily experience better health.
By taking Everyday Wellness consistently you should expect to experience a number of health benefits inside and out. The beneficial bacteria support from Everyday Wellness increases production of immune cells, as well as specific types of good proteins that immune cells produce. Increased production of these invader-scavenging proteins is a crucial part of the body’s natural immune response to harmful microorganisms such as viruses, fungi, and bacteria.
The probiotics in Everyday Wellness boost the numbers and activity of immune cells as well as powerful proteins that destroy harmful invaders in the gut. This process reinforces your immune system’s ability to combat digestive discomfort, illnesses, and abnormal inflammation levels, among other problems.
Both probiotic and fermented foods are produced by microorganisms, however, not all fermented foods can be labelled as probiotics unless they contain sufficient amounts of live organisms with proven health benefits when consumed in recommended servings.
For instance, cheese and yogurt are fermented foods, but only yogurt with adequate amounts of active and live cultures can be marketed as a food product with probiotics. Additionally, certain brands of yogurt have probiotic strains added into the mixture to guarantee that a satisfactory number of good bacteria remains alive until the expiration date. Furthermore, Lactobacillus and Bifidobacterium strains are frequently added to yogurt to qualify it as a good source of probiotics.
A number of additional fermented foods are usually manufactured with probiotic compounds or by adding live cultures to the food. Unfortunately, not all good bacteria remain alive. More specifically, when fermented food undergoes further processing such as pasteurisation, filtering, or baking, the live probiotics die. Unless fermented foods contain a label that displays the probiotic strain, the CFUs, and potential health benefits, you cannot assume that the product contains probiotics. Therefore, probiotics are naturally more beneficial than fermented foods, the latter of which may not contain beneficial amounts of good bacteria. Consuming both probiotics and fermented food offer a great way to maintain a healthy balance of good gut bacteria, with probiotics offering a potentially more measured and reliable way to achieve good gut health.
Super Greens Questions
Super Greens are suitable for anyone who wants to improve their immune system and overall health. Super Greens help support healthy hair growth and contribute to normal cognitive function, supports the immune system and promotes healthy skin.
Modern diets can lead to an imbalance in the body’s pH level, often resulting in a dry, itchy scalp and dull lifeless hair (among countless other physical problems). Simone Thomas Wellness Super Greens is a powerful combination of alkalising, cleansing and detoxifying ingredients, along with 100% organic natural superfoods.
Regular use helps support the optimum acid-alkaline balance in the body, maintaining healthy skin and hair and promoting healthy circulation, immune function and metabolism.
One capsule of Super Greens is formulated with 600 mg of seaweed that provides 128% of the RDV for iodine, along with large servings of spirulina, artichoke, chlorella, green tea leaf, ashwagandha, and cayenne. The formulation only contains highly beneficial superfoods that supply powerful nutrients to help the body thrive.
The main benefits of Super Greens include:
Contains 100% organic superfood ingredients Supports healthy hair and skin Promotes a healthy immune system Supports metabolic function Contributes to cognitive function Supports healthy acid-alkaline balance
STW Super Greens has been specially formulated with the right combination of botanicals, minerals, vitamins, and additional nutrients that ensure noticeable health enhancement with regular supplementation.
The superfoods in STW Super Greens provide a wide array of essential vitamins and minerals to help support healthy blood circulation along with the proper balance of collagen, hormones, proteins, and enzymes for ideal whole-body support. Our enhanced wellness supplements are designed to boost collagen production to rejuvenate skin cells and hair follicles, reduce inflammation, and support your physical and mental wellbeing.
When choosing a super greens supplement, it is important to read the label to compare manufacturing information and ingredients. Some supplements may contain more fillers than active ingredients. Another key point to look for when viewing labels is whether the ingredients or formulation is specifically designed to target your needs.
STW Super Greens is geared toward boosting natural cleansing in the body as well as strengthening the immune system by supplying the body with well-known immunity-enhancing botanicals that also help expunge waste. The carefully chosen superfoods also boost hair, skin, and nail health, metabolic function, organ health, and cognitive processes. Taking a supplement that contains only a few ingredients that have not been scientifically proven to support whole body health or target specific issues does not guarantee effectiveness.
STW Super Greens are made with high-quality ingredients at a premium price in comparison to affordable supplements from brands that cannot always guarantee the same quality of clean, premium-grade, vegan ingredients found in the STW supplement line.
Ginkgo Bilobo B+ Questions
Simone Thomas Ginkgo Biloba is recommended for fine, thinning hair or sudden stress-related hair loss.
High strength Gingko Biloba 2000mg with vitamin B complex, including Folic Acid and Vitamin B12, improves blood circulation to the scalp, delivering a supply of essential nutrients to the hair follicles to promote hair growth and reduce hair loss. Gingko Biloba also helps to support healthy circulation and normal brain function. Together, the nutrients in Ginkgo Bilobo B+ offer whole body support when this supplement is taken daily.
The main benefits of Ginkgo Biloba are:
Supports healthy hair growth
Reduces stress-related hair loss
Maintains healthy circulation
Reduces skin inflammation
Fights anxiety and depression
A serious illness such as COVID-19 can strip the hair of key nutrients and lead to the onset of hair loss. This is because the body’s nutrient demand increases when a person becomes ill. If the body becomes starved or deficient in nutrients during an illness, it will start to pull nutrients from the body's reserves, which may include hair follicles and lead to hair loss, in order to shuttle more nutrients toward vital organs. Ginkgo Biloba B+ offer a type of nutrient support which can help combat hair loss that is linked to COVID-19.
The high strength serving of Ginkgo Biloba in combination with a vitamin B complex which includes folic acid and vitamin B12 helps to boost blood circulation to the scalp. This process delivers essential nutrients to hair follicles to lessen hair loss and promote hair growth.
Ginkgo Biloba is an excellent source of powerful antioxidants that not only nourish damaged hair follicles and hair cells in the scalp, but also scavenge destructive particles that can weaken follicles or lead to dandruff build up. In addition, Ginkgo Biloba supplementation helps to promote healthy inflammatory responses as persistent scalp irritation can impede hair growth. Ginkgo Biloba also enhances the body’s natural response to stress and worry; harmful factors that can lead to or worsen hair loss.
A daily supply of B vitamins is also vital for sustained hair growth during an illness like COVID-19. The B vitamins in Ginkgo Biloba B+ also heighten the activity of enzymes that break down sebum, the fatty oil that leads to dandruff if it accumulates. Extensive dandruff can negatively impact the health of the scalp and make it harder for hair to grow.
Blending Gingko Biloba with B vitamins helps condition, strengthen, and reinforce healthy hair growth after illness.
Ginkgo Biloba B+ is a naturally formulated nutritional supplement that consists of energizing B vitamins, including riboflavin (B2), niacin (B3), pyridoxine (B6), folate (B9), and cyanocobalamin (B12) as well as Ginkgo Biloba, an energy-boosting herb. As an energy deficiency may be directly linked to low vitamin B levels, replenishing the body’s supply of B vitamins is commonly recommended for heightened energy.
Vitamin B12 is especially important as almost all of the body's cells need adequate amounts of this vitamin on a daily basis. Healthy red blood cell function is dependent upon sustaining optimal levels of vitamin B12. This particular vitamin also plays a major role in the conversion of nutrients into energy.
These additional B vitamins in Ginkgo Biloba B+ help speed up metabolism by enhancing blood circulation. This process also boosts energy levels. Pyridoxine (B6) is another key vitamin that aids the conversion of nutrients from food into energy – helping the body sustain energy during strenuous activity. Taking this high potency B complex supplement daily can offer noticeable health benefits in a short amount of time.
Similarly, Ginkgo Biloba is particularly efficient at enhancing energy levels due to its active components — terpenoids and flavonoids — which are strong antioxidants. When the immune system has to work extra hard to help clear the body of invaders, weakened immune responses may develop along with low energy levels. The strong antioxidant activity that Ginkgo Biloba provides lessens the immune system’s workload, leaving more energy available for the rest of the body. Ginkgo Biloba also enhances the absorption, metabolism, and transportation of essential nutrients the body needs to produce energy. This means that Ginkgo biloba helps the body produce and sustain energy through different pathways.
Individuals who take Ginkgo Biloba B+ daily can anticipate a boost in energy that is sustained throughout the day due to the energising blend of powerful nutrients.
Skin Quencher Questions
Skin Quencher contains 24 mg of vitamin per 2 capsules serving. This concentrated serving of vitamin C provides deep nourishment for the skin and body. Vitamin C is an essential part of the process in which the body turns nutrients into collagen and promotes collagen synthesis. Users can expect noticeable skin health improvements when Skin Quencher is taken regularly to help combat age-related skin issues, free radical damage, and other health issues that may disrupt the health of the skin.
Marine collagen is an ideal source of collagen for glowing skin and healthy hair. It is derived from wild caught fish, primarily fish skin and scales. Marine collagen has unique properties that make it more advantageous than other types for skin and hair care.
First, marine collagen is a bountiful source of type of collagen, the most abundant form in the body that contributes to skin health by helping maintain skin's elasticity and firmness. This form is also the most popular in the cosmetic industry due to its ability to support youthfulness and skin glow. Second, the structure of marine collagen has super bioavailability in comparison to animal collagen, which means it’s easier for the body to break it down into usable molecules. Third, if marine collagen is used for a powder or liquid formulation, it is not too hard to mask the taste or smell of fish in these types of products.
Animal collagen is typically in the form of bovine (cow) collagen. It is also known as grass-fed collagen, as it is primarily sourced from cattle or other animals that fed on grass. This form of collagen is extracted from animal hide. Grass fed collagen is influenced by what the animal it is sourced from eats, which means it may not be free of harmful substances. When consuming animal collagen, it is difficult to determine how clean the source is. Furthermore, bovine collagen contains type 1 and type 3 collagen, but type 1 collagen is most beneficial for enhanced skin health because it is tightly packed with dense, protein-rich fibres that strengthen the skin.
Marine collagen is the most beneficial for consumers who desire to enhance the health of their skin, hair, and nails because it mainly contains type 1 collagen. Skin Quencher contains a concentrated serving of marine collagen that ensures noticeably younger-looking skin and enhanced long-term skin health.
General Product Questions
The Biotin Hair Care Plan and the Ginkgo Hair Care Plans are suitable for vegetarians and vegans, and are Vegan Trademarked by the Vegan Society.
Plant-based collagen does not provide the body with a direct source of collagen and can only promote the body’s natural production of collagen. Therefore, vegan collagen is generally considered less effective than animal or marine collagen. Its effectiveness depends on the body’s ability to take the collagen-boosting nutrients and actually use them to produce collagen. The body’s capacity to fulfil these processes is dependent upon factors such as age and individual metabolism. This means that a natural source such as marine collagen can afford more benefits than vegan collagen.
If you suffer from any pre-existing health conditions, please check with your health practitioner before taking any supplements.
Individual capsules can hold higher servings of active ingredients than individual gummies or chewables. Consumers often need to take 2, 3, or 4 gummies to obtain the same amount of nutrients that are contained in one capsule. The current servings and number of nutrients in Simone Thomas Wellness Ginkgo Biloba B+ and Super Greens could not be packaged in one gummy. Additionally, capsules only contain powerful, active ingredients, while gummies may contain fillers, sweeteners, and flavouring.
Supplements contain macro- and micronutrients that provide optimal nutritional support for a well-balanced diet. Consistent nutrient intake that meets or exceeds the recommended daily value is critical for overall health, proper organ function, strong immune system activity, lean body mass growth and restoration, and natural wound healing.
It is difficult to ensure that the proper amount of nutrients are obtained with every meal and this is why it is important to supplement the diet with nutritional supplements. In the absence of adequate nutrition, the body’s ability to consistently develop new healthy tissue and prevent illness dramatically diminishes. Additional issues that are associated with poor nutrition include:
A weakened immune system
Increased susceptibility to disease and infections
Reduced mental performance and productivity
Diminished mental and physical development
The loss of muscle mass, healthy fat, and strength
Unintended weight loss and impaired wound healing
Persistent fatigue, decreased mood, and poor concentration
STW offers a diverse line of supplements that include:
Biotin Brilliance - Supports luscious hair, skin, and nails
Gingko Bilobo B+ - Boosts energy levels, mental performance, and hair regrowth
Super Greens - Supply whole foods that enhance immunity and natural cleansing
Everyday Wellness- Provides probiotics that boost digestion and gut health
The average adult does not regularly consume the daily recommended amounts of fruits and vegetables that support optimal health. Each of the STW supplements are made from clean, premium quality vitamins, minerals, herbs, amino acids, real whole foods, and additional nutrients that are better absorbed by the body than synthetic lab-made multivitamins. Simone Thomas Wellness supplements are not designed to replace a well-balanced diet, but to enhance and support whole body health.
Capsules can hold higher servings of active ingredients than serums or creams. In general capsules only contain powerful, active ingredients, with no need for additives. Serums and creams may contain fillers or synthetic ingredients that promote a certain fragrance, consistency or texture. These types of ingredients may not add any nutritional or skin cell rejuvenating value.
Consuming oral supplements is also a great way to promote skin health because many skin issues are a manifestation of internal problems that may include a weakened immune system, heightened levels of inflammation, external irritants, or ongoing illnesses. By taking capsules such as Skin Quencher, its powerful nutrients can help target the underlying issues linked to skin problems.
Conversely, serums and creams are limited to skin cells and receptors on the surface of the skin and most do not penetrate very deep into the skin. Serums and creams can also cause skin reactions that include extreme dryness, itchiness, redness, and overtightening. Some serums and creams may also contain artificial fragrances that may irritate the skin or cause allergic reactions.
Due to the topical formulation, serums and creams rarely have many active ingredients; it is hard to design a smooth topical formula that mixes well and dissolves evenly on the skin’s surface without leaving a film or residue. All of these issues can be avoided by taking capsules.
Overall, capsules offer potent servings of vitamins, herbs, and additional nutrients that would be challenging or almost impossible to consume through the regular diet or to obtain through a topical serum/cream. The Skin Quencher formulation highly beneficial, vegan-certified active ingredients that supply powerful nutrients to help the skin and body thrive.
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