DELIVERY & RETURNS

Delivery Costs

UK

Please allow 2 – 4 working days for shipping

Up to £50 – £3.95 for tracked and signed for service via Royal Mail

Over £50 – FREE standard delivery for tracked and signed via Royal Mail

Next Day Delivery

If ordered before midday – £4.95 for tracked and signed for service via Royal Mail

UK Outlying Postcodes

Please allow 2 – 4 working days for shipping

This includes Scottish Highlands, Northern Ireland, Scottish Islands, Channel Islands, Isle of Wight

£5.95 for tracked and signed for service via Royal Mail

Europe

Please allow 3 – 7 working days for shipping

This includes Ireland

Up to £150 – £12.95 for tracked and signed for courier

Over £150 – £19.95 for tracked and signed for courier

US and ROW

Please allow 7 – 14 days for shipping

This includes Australia, Japan, South Korea, New Zealand, Singapore, Hong Kong

Up to £150 – £19.95 for tracked and signed for courier

Over £150 – £29.95 for tracked and signed for courier

Delivery Policy

Delivery for the rest of the world varies depending on the destination. Please see above for our delivery costs for different regions and countries. All prices are displayed in UK GBP and customers will be billed in their local currency. Pricing includes VAT/relevant local tax for all UK & EU customers.

All shipping costs are displayed at checkout before payment is made and shipping costs will vary based on the volume you have ordered (we have included our terms and conditions regarding import duties).

Tracking your order

You will receive two emails once you have placed your order and provided us with a valid email address.

The first confirms that your order has been received and will contain your payment receipt, this e-mail should arrive within approximately 24 hours.

The second confirms that your order has been posted (any tracking information will be included) this email should arrive within approximately 1 business day following authorisation of your debit/credit card and verification of your information.

Shipping

Delivery times are based on standard working days (Monday to Friday). We ship orders each day, Monday to Friday. All orders are shipped within 3 days of order confirmation.

We want you to enjoy your products as soon as possible, this means we strive to dispatch your order within one working day of it being placed (subject to payment authorisation and stock availability). If there is going to be a delay for any reason, we’ll let you know as soon as we can.

We are closed on public holidays and deliveries will not be made on bank holidays. During these times orders will be processed the next working day. During busy periods orders may take longer than the estimated timeframes.

RETURNS POLICY

At Simone Thomas Wellness, customer satisfaction is extremely important to us. For this reason we will happily issue an exchange or refund to the original credit card for any unopened merchandise bought through www.simonethomaswellness.com (apart from our food supplements) if it is returned within 28 days of the date of purchase.

All items must be accompanied by a copy of the original receipt and be in unopened, saleable condition.

As Simone Thomas Wellness food supplements are ingestible supplements we cannot accept returns due to quality control, and health & safety. We take great care in producing our food supplements and cannot re-stock food supplements once they have left our control.

Can I change or cancel my order?

You may cancel your upcoming subscription after 3 months by emailing us to notify us that you wish to cancel atinfo@simonethomaswellness.com.